The Bank of East Asia

Send us your opinion

Send us your opinion

We value your opinions

We at The Bank of East Asia, Limited believe in the importance of customer care, and we are dedicated to providing high-quality services that suit your needs. We invite you to share your opinions with us, so that we can enhance and improve our service standards.

Please feel free to contact us using any of the methods below. We encourage you to provide contact details so that we can follow up on your case.

  • By letter: please send your written suggestions by post to The Bank of East Asia, Limited, Macau Branch (Alameda Dr. Carlos D'Assumpcao No. 322, Fu Tat Fa Yuen, R/C AP to AW, Macau), fax them to (853) 2888 9817, or deliver them in person to our Main Branch or any of our Sub-Branches in Macau
  • By email: please send your email to infomacau@hkbea.com
  • By telephone: please call our Customer Opinion Hotline on (853) 8598 3621

We pledge to address your concerns promptly, and will provide you with:

  • a written acknowledgement within 7 days upon receipt of your opinions or suggestions
  • a written response within 30 days upon receipt of the same

Remarks:

1. Written acknowledgement will only be applied to opinions or suggestions sent by letter or by email. 

2. No written acknowledgement will be provided if a written response is provided directly to you within 7 days upon receipt of your opinions or suggestions.

3. No written acknowledgement or written response will be provided if your opinions or suggestions, upon receipt, are duly resolved by close of business on the following business day.