The Bank of East Asia

Account Services

ATM Card and PIN Security Tips

For your own benefit, please take special note of the following:

  1. Do not keep your ATM card and Personal Identification Number (“PIN”) in the same place.
  2. Avoid placing your ATM card close to any magnetic objects.
  3. Change your PIN immediately when using your ATM card for the first time and destroy any documents containing information on your PIN.
  4. Be sure not to use your identity card number, telephone number, date of birth, driving licence number, or any popular number sequence (such as 987654 or 123456) as your PIN. Avoid using the same digit consecutively or the same sequence of numbers more than twice (such as 112233 or 383838).
  5. If you enter an incorrect PIN 4 times consecutively, your ATM card will be captured by the ATM.
  6. Do not write down your PIN. You should memorise it.
  7. Do not send your PIN via email/SMS, and never use the same PIN to access other services.
  8. Do not write down your PIN on the card face and do not disclose your PIN to anyone including any joint holder of your account.
  9. Do not, under any circumstances, disclose your PIN to anyone who claims to represent BEA Macau Branch, or who claims to be an employee of BEA Macau Branch or other authorised person(s), or who claims to be the law enforcement officer. It is not necessary for anyone to know your PIN. BEA Macau Branch will never ask for your PIN by email, SMS, phone, or by any other means.
  10. For security reasons, change your PIN regularly.
  11. Be alert to your surroundings before conducting any banking transactions. Make sure no one sees your PIN and cover the keypad when you enter your PIN on any device, such as an ATM or other self-service terminal.
  12. Be alert when you are using the ATM. If you notice any suspicious devices at an ATM or any suspicious activities around you when performing an ATM transaction, cancel your transaction immediately and inform BEA Macau Branch.
  13. When you have completed your ATM transaction, please retrieve your ATM card as instructed. Never try to push your card back into the ATM.
  14. When withdrawing cash from an ATM, remember to take your cash and the ATM card. Count your cash discreetly in a secure environment.
  15. Keep all transaction receipts and check them against your account records.
  16. Do not request any other persons to perform any ATM or POS transaction for you.
  17. Call the Bank immediately of any actual or suspected unauthorised use of your ATM card and/or PIN, and confirm notification to BEA Macau Branch in wirting.
  18. Do not seek or accept assistance from strangers. If you encounter any problem at an ATM, contact BEA Macau Branch directly.
  19. If your ATM card is lost or stolen, please inform BEA Macau Branch immediately, or call the Lost Card Reporting Hotline on (853) 8598 3636.